Select Page

8 Confessions Of A Former Verizon sales person | A former Verizon sales person, let’s call him Steve, composed to us recently providing insider advice to any or all Consumerist visitors.

We had been excited because by focusing on how the sales team at Verizon are paid, customers could possibly get an advantage whenever haggling over a phone that is new. Just Exactly Just What? Haggling!? More than a phone!? Yes, also you can certainly do it. Verizon Steve confesses all he knows, through the easy to the sublime…:

• Never obtain a 2-year agreement. “The only benefit up to a 2 year agreement is really a $50 cost cost savings in your phone. Its perhaps maybe maybe not worthwhile. Just take the $50 and obtain a 12 months then you can certainly update to a phone that is new 10 months.”

• Verizon reps get lots of money from brand brand new lines and particular add-ons and text packages, benefit from this. They won’t let a customer that is new out of the home. “Play hardball, they’re going to do just about anything to obtain the brand new lines. VZW makes $ from the solution, perhaps perhaps not the phones. Inform them you don’t want to mail when you look at the rebate. There does come a true point of diminishing comes back. As an example, in the event that you strolled in and desired a $39 plan and a free treo 700, perhaps perhaps perhaps not gonna happen. But We have distributed virtually every non-PDA phone within the store for the right deal. Also inform them you shall purchase the add-ons, and text package. Believe me right here, they are 2 for the biggest metrics for the reps. Get back the add-ons the overnight and phone customer service to cancel your text package.”

• Mention the lost or stolen system to have 25% off a new phone, even though you’re under contract. Who’s to state you didn’t lose it?

• If you’re on an interest rate plan of $59.99 or maybe more, you could get “a brand new phone (and brand new agreement) for the reduced price after 12 months.”

• Insurance is a rip-off. It costs a lot of and has now a $50 deductible.

• Tell them you’ll sign up for the Unlimited Data Arrange together with your Treo. “Speaking of Treos, usually they feature an additional $100 off in the event that you have the Unlimited data plan. Have it.. Save $100 and cancel it the day that is next you don’t need it. The leverage listed here is amazing additionally because that end that is high package matters as a brand new activation in a roundabout way for the rep. None regarding the information packages are contractual. I take advantage of to inform the clients this to save them $.”

• Reps don’t get because much money if you’re nevertheless in an agreement. In the event that you update from the phone with Verizon, the store reps won’t be as motivated to help you.

• request a commitment credit from the phone prior to going to your shop. “One solution to work the device then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, that you already got a credit, but the system are not that informative and I have never seen that happen although they could technically say. Just be sure you understand the agreement guidelines for VZW in a state, and then make yes pay a visit to the shop over time to cancel the new agreement in instance you cant make use of the NE2.”

Benefit Cingular, Verizon, Sprint or T-Mobile and would like to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)


• Roundup: Readers Who Canceled Their Cellphones Without Termination Fee “A choice of articles prompted by reader’s success tales in canceling the mobile phone solution without very very very early termination charge, and exactly how they achieved it.”

• Everything You wished to learn about Canceling Verizon But Were Afraid To Ask “Step 1: Understand your legal rights. Verizon changed their prices, and had been obligated to issue a “Legal Notice.”

• Script For Escaping Cingular Contracts Without Fee, centered on brand brand brand New Arbitration Clause “Here’s detailed script for escaping your Cingular agreement on the brand new arbitration clause, without having to pay a cost.”

• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some form of hurdle that we needed to go into a brick-and-mortar shop, or claiming the computers weren’t attempting to pull up information they required. that i really couldn’t bypass, such as the need my original finalized agreement at hand, or” We’ve got your handy rebuttal the following.”

In the event that you’ve got any concerns to inquire about or ideas to share, simply drop us a line at

Editor’s Note: This article initially showed up on Consumerist.